FAQs

Frequently Asked Questions

Do you deliver outside Sydney?

We currently deliver to Sydney Metro areas only. Enter your postcode at checkout to confirm availability.

Do you offer same-day delivery?

No - Bloom Drop offers next-day delivery only.

Orders must be placed before 1pm to qualify for next-day delivery.

What time will my flowers be delivered?

Deliveries are made throughout the day during 9am - 5pm. While we can’t guarantee an exact delivery time, rest assured your Bloom Drop Box will arrive fresh and ready to impress.

How much does delivery cost?

We currently deliver across selected Sydney postcodes from our studio. Delivery is calculated based on your location, with our core Sydney zone starting at $14.95 and outer areas slightly higher. Enter your postcode at checkout or use our postcode checker to confirm availability.

What happens if no one is home?

If no one is home at the time of delivery, our driver will leave the flowers in a safe place where possible.

Are the flowers exactly like the photos?

Our photos reflect the colour palette and style of each design rather than exact flower varieties. We use the freshest seasonal blooms available, so stems may vary — but the overall look, feel and impact will always stay true to Bloom Drop.

Can I customise my order?

Yes — if you’d like a custom order, please email us at hello@bloomdrop.com.au or give us a call during business hours, and we’ll be happy to help.

Do you offer add-ons?

Yes — we offer a range of gift add-ons including vases, candles, lollies, cake and gift cards.

What payment methods do you accept?

We accept all major payment methods available through Shopify, including credit and debit cards, paypal, and other secure checkout options shown at payment.

Do you deliver to hospitals?

Yes we do!

Check Policies First: Call the hospital beforehand to confirm if they accept flowers, as policies vary between public and private hospitals.
Restricted Areas: ICU, CCU, and oncology wards often prohibit flowers due to infection control risks.
Vase Arrangements: Buy one of our glass vases with your bloom choice as hospital staff may not have time or resources to find one.
Delivery Details: Provide the full name, room number, and ward to the florist for accurate delivery by staff to the bedside.

Can I cancel my order?

Orders can be cancelled or amended within 48 hours prior to delivery day. Once your order is in preparation, we’re unable to cancel or make changes.

If you need help, please contact us as soon as possible and we’ll do our best to assist.