Where do you deliver?
We deliver to the majority of suburbs within the Douglas Shire and Cairns Regional local government areas, and a few surrounding suburbs – listed alphabetically below. If we don’t currently deliver to you, send us an email and let us know where you’d like to see Bloom Drop deliver in future.
Aeroglen, Barron, Bayview Heights, Bentley Park, Bonnie Doon, Brinsmead, Bungalow, Cairns, Cairns City, Cairns North, Caravonica, Cassowary, Clifton Beach, Cooya Beach, Craiglie, Earlville, Edge Hill, Edmonton, Ellis Beach, Finlayvale, Freshwater, Glen Boughton, Gordonvale, Holloway’s Beach, Kamerunga, Kanimbla, Kewarra Beach, Killaloe, Machans Beach, Manoora, Manunda, Mooroobool, Mossman, Mount Peter, Mount Sheridan, Mowbray, Newell, Oak Beach, Palm Cove, Parramatta Park, Port Douglas, Portsmith, Redlynch, Shannonvale, Smithfield, Stratford, Trinity Beach, Trinity Park, Wangetti, Westcourt, White Rock, Whitfield, Woree, Wrights Creek, Yorkeys Knob.
Do you offer same day delivery?
YES! Orders close at 10am for same delivery Monday through Saturday. We recommend pre-ordering to make sure you don't miss out.
Do you have a shop front?
No. We operate out of our home based studio in Port Douglas.
Do you hold a liquor license?
No. We are able to sell limited alcohol products in the form of gift packs in accordance with the exemptions cited under S14 of the Liquor Act 1992. Our Terms and Conditions provide further information.
Do you deliver to resorts/hospitals/universities/aged care facilities, etc?
Yes! Please provide as much detail as possible within the Delivery Instructions section during checkout, for example, a specific room number, ward/wing number, building name and level. For resort or unit complexes that do not have on-site reception, we will need to be advised of any pedestrian gate code access requirements.
What time can I expect my flowers to be delivered?
Between 9am and 5pm for business addresses, and before 6pm for residential addresses. Deliveries to residential addresses may be made prior to 9am, particularly in the summer months and peak wet season. You will receive an sms letting you know that your delivery has been made to the mobile phone number provided during checkout. Please let us know via the delivery instructions field if there are specific time restraints or requests and we will try our best to meet them.
If, for any reason, we’re unable to deliver your order within the expected timeframe, we’ll immediately contact you to notify you of any delays and ensure that your flowers arrive as soon as possible.
What happens if the recipient is not at the Delivery Address?
If the delivery is to a residential address, and the recipient is not home when we attempt delivery, we will leave the flowers in the most appropriate location we can find. We will then send an SMS to the purchaser to let them know we attempted delivery, with the location we left the flowers. We will also notify the recipient if a mobile number was provided during Checkout.
If the delivery is to a business premises, and the recipient is not available (e.g. delivery to a workplace but the recipient has the day off), we will attempt to contact the purchaser to determine alternative delivery options. If redelivery is required to another address/location, a redelivery fee may apply.
Bloom Drop takes no responsibility for lost or missing deliveries once they have been delivered to the address as per the instructions left during checkout. It is important that you provide as much detail/information as possible to assist us in ensuring we can effectively deliver to a premises.
We also package the flowers carefully, complete with a special hydration pack, to protect them and keep them nourished if the recipient is not immediately available when the flowers are delivered.
More information may be found in our Terms & Conditions.
What are the eco credentials of your packaging?
Our signature Bloom Drop packaging is 100% biodegradable! We minimise single use plastic wherever possible and have worked hard to minimise the environmental impact that typically comes with convenience products, particularly in relation to the use of plastic within the flower industry.
Our products are wrapped in natural Jute, and tied with Jute twine. We utilise a combination of EcoFresh Bouquet wraps and Hero Packaging plant based ‘baggies’ for the hydration pack, and our signature square swing tag is uncoated paper from renewable sources.
How do I care for fresh flowers?
Following the steps below as soon as possible after receiving your delivery will help ensure a long vase life for your cut flowers.
- Remove all packaging from your flowers carefully. Remember – our packaging is biodegradable so you can pop it all in the trash (or reuse the twine, etc) and it will break down naturally over time.
- Using sharp scissors or secateurs, snip 2-3cm off the bottom of each stem (or more if desired). When cutting stems, cut diagonally (45 degree angle) to provide a greater surface area for the stem to receive hydration from vase water.
- Remove any remaining lower leaves from the area of the stem that will sit in water to prevent early deterioration.
- Place into a vase or vessel containing tap water.
- Finally, keep the flowers out of direct sunlight, away from draughts, heat sources and fruit (fruit emits ethylene gas as it ripens which can impact negatively on flowers). Remove any wilting blooms and replace the water as required.
How do I care for dried/preserved flowers (Forevers)?
Whilst our Forevers range is designed with dried or preserved products that should last pretty much forever, there are some simple care tips to ensure the best quality on an ongoing basis. Don't add water to the vessel where your Forevers are and keep out of direct sunlight and excessive heat.
Can I choose what type of flowers I receive?
Unfortunately not, at this stage. The reason for this is that we source the freshest, in season flowers available, and the availability of each variety changes regularly and can be impacted by inclement weather. This keeps us on our toes to make sure we maintain flexibility in providing quality flowers. So, whilst we can’t guarantee the type of flower you’ll receive each week, you can be confident that they will be beautiful and fresh.
What do I do if I'm not happy with my order?
Please contact us via email firstname.lastname@example.org as soon as possible.
Ensuring we meet your expectations is extremely important to us! If we don’t quite get it right, we will do our best to make it up to you. It’s important to keep in mind that flowers are a natural, perishable product and can be delicate and unpredictable.
Our Terms and Conditions and Refund Policy may further assist.